- Logistics
A Client-Facing Marine Platform That Ended the Phone-Call Booking Loop
- About the Client
Client Brief
The client operated a marine logistics business where every booking, vessel status update, and client communication happened over the phone or on paper creating delays, errors, and zero visibility for clients between calls.
Location:
USA
- The Challenge
Clients In The Dark, Operations Overwhelmed By Inbound Calls
Without a self-service platform, every client question became a phone call and every status update required manual follow-up. The operations team was spending significant time on inbound communication that a well-designed app could handle automatically.
- Our Solution
Real-Time Booking. Live Vessel Tracking, Zero Phone Tag
Built a client-facing mobile platform allowing clients to manage bookings, track vessel status in real time, and communicate with the operations team directly from their phone without picking up the phone for routine updates.
- How We Built It
From Scope to Launch in 6 Months
01
Discovery & Clinical Workflow Mapping
We mapped the exact doctor-patient workflow consultation to prescription to follow-up to ensure the app reflected how medical professionals actually practice, not a generic approximation.
02
UI/UX Design Sprint
Figma designs focused on clinical clarity large readable type, clear appointment states, and minimal cognitive load during consultations. Reviewed with real medical practitioners before build.
03
React Native Mobile Build
Cross-platform build covering both iOS and Android from a single codebase no performance compromise on either platform. Video consultation layer integrated with a secure real-time protocol.
04
MERN Backend & Data Security
Secure patient data architecture on the MERN stack MongoDB for flexible patient records, Node.js for API performance, with encrypted data handling throughout.
05
QA, Testing & App Store Submission
Full QA cycle across iOS and Android devices. App Store and Google Play submission handled end-to-end. Both approvals achieved within the 6-month build window.
- Platform Capabilities
What We Built Into the Platform
Client booking management
Direct in-app communication with operations
Native iOS and Android for performance
Real-time vessel tracking and status
Booking history and documentation
- Technology Stack
What the Platform Is Built On
Every technology decision was made for performance, scalability, and cross-platform consistency not convenience.
React Native
MongoDB
Express.js
React
Node.js
iOS App Store
Google Play
Figma (UI/UX)
Stripe (Payments)
- The Outcome
One Platform, Every Patient Touchpoint Delivered
What Changed for Doctors
Clients gained real-time visibility and self-service control over their bookings reducing inbound calls to the operations team and significantly improving the overall client experience.
The app is live on both the Apple App Store and Google Play, serving doctors across the USA and Canada.
Project Overview
Category
Marine & Logistics · Client Platform
Location
USA
Mobile
Native iOS & Native Android
Backend
MERN Stack
Platforms
iOS & Android
Status
Live & published
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