- Healthcare
A Caregiver Marketplace That Brought Transparency to Elderly Care Booking
- About the Client
Client Brief
The client envisioned a platform that would give families a trustworthy, digital way to find, vet, and book professional caregivers for elderly relatives removing the opacity and slow processes of traditional care agencies.
Location:
United Kingdom
- The Challenge
Families Guessing, Caregivers Underutilised, Agencies overcharging
Families seeking professional caregivers had no reliable digital platform to find, vet, and book qualified care relying on agencies with slow processes, limited transparency, and no way to read verified reviews before committing. Caregivers, meanwhile, had no structured way to reach families who needed them.
- Our Solution
Verified Profiles, Smart Booking, And A Review System That Builds Trust
Built an all-in-one caregiver marketplace connecting families with vetted caregivers featuring availability-based booking, secure in-app payments, two-way review systems, automated appointment reminders, and career profile verification.
- How We Built It
From Scope to Launch in 6 Months
01
Discovery & Clinical Workflow Mapping
We mapped the exact doctor-patient workflow consultation to prescription to follow-up to ensure the app reflected how medical professionals actually practice, not a generic approximation.
02
UI/UX Design Sprint
Figma designs focused on clinical clarity large readable type, clear appointment states, and minimal cognitive load during consultations. Reviewed with real medical practitioners before build.
03
React Native Mobile Build
Cross-platform build covering both iOS and Android from a single codebase no performance compromise on either platform. Video consultation layer integrated with a secure real-time protocol.
04
MERN Backend & Data Security
Secure patient data architecture on the MERN stack MongoDB for flexible patient records, Node.js for API performance, with encrypted data handling throughout.
05
QA, Testing & App Store Submission
Full QA cycle across iOS and Android devices. App Store and Google Play submission handled end-to-end. Both approvals achieved within the 6-month build window.
- Platform Capabilities
What We Built Into the Platform
Caregiver profile creation and verification
Secure in-app payments
Automated appointment reminders
Availability-based booking calendar
Two-way rating and review system
Family and caregiver dashboards
- Technology Stack
What the Platform Is Built On
Every technology decision was made for performance, scalability, and cross-platform consistency not convenience.
React Native
MongoDB
Express.js
React
Node.js
iOS App Store
Google Play
Figma (UI/UX)
Stripe (Payments)
- The Outcome
One Platform, Every Patient Touchpoint Delivered
What Changed for Doctors
✓ 3,000+ caregiver signups within 3 months of launch
✓ 65% faster booking process vs. legacy agency systems
✓ 40% reduction in no-shows through automated reminders
The app is live on both the Apple App Store and Google Play, serving doctors across the USA and Canada.
Project Overview
Category
Healthcare · Caregiver Marketplace
Location
United Kingdom
Mobile
Native iOS & Native Android
Backend
MERN Stack
Platforms
iOS & Android
Status
Live & published
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