1. Introduction & Acceptance of Terms

These Website Terms and Conditions of Supply (“Terms”) constitute a legally binding agreement made between EM99 Technologies (hereinafter referred to as “We”, “Us”, or “EM99”) and You, whether personally or on behalf of a business entity. These Terms govern your access to our platform, as well as the sale, purchase, execution, and commissioning of our custom software development, e-commerce architectures, specialized technical solutions, and digital marketing services.

Please read these Terms carefully before ordering, purchasing, or commissioning any services from our agency. You understand and agree that by checking any acknowledgment boxes, signing our digital service agreements, or placing an order for any technical assets, you agree to be bound by these Terms. If you do not accept these Terms in their entirety, you will not be authorized to access our services or purchase customized code deliverables. We advise you to print and retain a copy of these Terms for your future corporate reference.

2. Multi-Regional Compliance Frameworks

As an elite international development and optimization agency operating cross-border, EM99 Technologies manages data, assets, and service contracts in strict alignment with the regulatory laws of our core business jurisdictions. By entering into a contract with us, you acknowledge that our operations comply with:

• United Kingdom: The UK GDPR and Data Protection Act 2018, operating under the regulatory oversight of the Information Commissioner’s Office (ICO).
• United Arab Emirates (UAE): Federal Decree-Law No. 45 of 2021 on Personal Data Protection (PDPL), governing commercial tech execution.
• Kingdom of Saudi Arabia (KSA): The Personal Data Protection Law (PDPL) promulgated under Royal Decree No. M/147, regulated by the Saudi Data and AI Authority (SDAIA).

3. Information About Us & Corporate Desk

• Corporate Structure: EM99 Technologies is an international technical service provider with its primary legal Head Office established in the United Kingdom.
• Corporate Head Office Address: Off#036, Quick Silver Way, Newcastle Upon Tyne, NE27 0QQ, United Kingdom.
• Primary Communication Point: For any legal questions, structural inquiries, or service clarifications, clients can connect directly with our compliance desk via email at info@em99technologies.com.
• Digital Route: Our formal contact interface is located securely at contact

4. Important Definitions

• “Account” means the personalized digital environment or administrative portal established on our Website to track design milestones, manage source code repositories, and facilitate secure communications.
• “Agency Business User” means a corporate entity—including but not limited to search engine optimization (SEO) agencies, localized web designers, and independent marketing firms—that purchases, commissions, or rents our software solutions to deploy them directly to a third party.
• “Business Materials” means any brand assets, vector graphics, product content, text, raw data sheets, or legacy code structures supplied by you or your client to EM99 for execution within your project.
• “Charges” means the non-refundable financial fees designated for custom software phases, ongoing retainers, or tailored marketing optimization as outlined in our project proposals or invoices.
• “Client” means any end-user or business customer belonging to an Agency Business User for whose ultimate commercial benefit our code, websites, or SEO architectures are constructed.
• “Contract” means the formal service contract activated between EM99 and a Registered User in total alignment with these Terms.
• “Registered User” means any enterprise partner, localized business owner, or Agency Business User who activates an account or clears a setup milestone invoice with us.
• “User” means collectively any casual visitor, non-registered explorer, or contracted client navigating our digital assets.

5. Service Eligibility and Account Safety

• Legal Warranty: By utilizing this Website or initiating a business order, you warrant and guarantee that you possess the full legal capacity to enter into binding international contracts and are at least 18 years of age. If you are accessing our portal on behalf of a corporate firm, you warrant that you have explicit administrative clearance to bind that firm to these Terms.
• Account Limitations: Unless explicitly authorized by us in writing, your business is permitted to maintain only one active administrative account on our platform at any given time. Creating multiple artificial user profiles to exploit service tiers or circumvent onboarding protocols is strictly prohibited.
• Security Procedures: EM99 reserves the right to conduct standard identity verification and security audits regarding any details you provide on our /contacts/ You must immediately update us regarding any structural changes to your corporate data. We maintain full discretion to deny, suspend, or terminate an Account if security deviations are detected.

6. Formation of Contract & Project Workflow

• The Offer & Acceptance: Your submission of a signed project milestone sheet or your financial clearance of an initialization deposit constitutes a formal offer to purchase our services. A binding Contract is only established when EM99 dispatches an official Confirmation Email acknowledging the payment and explicitly detailing the timeline parameters for your custom development or marketing suite.
• Operational Dependencies: To allow us to construct high-performing websites, specialized e-commerce features, or localized SEO strategies, you must provide complete, accurate, and completely error-free business info. EM99 will not be held responsible for system failures stemming from incomplete metrics supplied by your team.
• Credential Creation: For the deployment of search visibility profiles, cloud server nodes, and global directory structures, you acknowledge that all necessary testing and hosting accounts will be established using digital credentials (usernames, emails, and secure passwords) generated directly by EM99. We are not obliged to clean or fix pre-existing legacy profiles unless specifically negotiated in your service contract.

7. User Obligations, Restrictions & Prohibitions

As a User of our domain and services, you explicitly agree that you shall at all times:

• Utilize our Website and deliverables solely for honest, fair, and transparent business targets, and never manipulate our systems to impersonate alternative enterprises or undermine competitor assets.
• Prevent any third party from accessing your shared development logs, project boards, or administrative delivery keys without our written authorization.
• Refrain from deploying, uploading, or transmitting any materials, code, or feedback that may be construed as illegal, defamatory, harmful, or an infringement upon the intellectual property rights of a third party.
• Abstain from running automated scripts, scraping mechanisms, data miners, or denial-of-service (DoS) vectors against our primary web servers or any client hosting portals managed by us.

8. Financial Terms, Adjustments, and Taxation

• Tax Liabilities: All charges, milestone fees, and service retainers quoted by our UK team or presented on our domain are strictly exclusive of Value Added Tax (VAT) or any localized duties enforced across the UK, UAE, or Saudi Arabia. You hold the absolute liability to clear these structural taxes based on your localized corporate tax registration rules.
• Price Modifications: EM99 maintains the right to alter its standard service retainers or development pricing metrics. We will deliver thirty (30) days’ advance notification regarding structural price updates to all active clients via email. Price modifications will never impact fixed-price software phases or pre-paid retainers that are already actively running under an established Contract.
• Refund Policy: Because our agency dedicates specialized engineering hours, testing cycles, and server infrastructures directly to your custom deliverables, all milestone charges and project setup deposits are non-refundable.

9. Termination and Suspension Protocol

• Standard Termination: Your Contract with EM99 as a Registered User remains active until all development milestones are finalized or until terminated by either party. Either party may cancel ongoing retainer agreements by providing thirty (30) days’ written notice to the other via verified email.
• Immediate Suspension: EM99 reserves the absolute right to freeze project development, revoke platform access, or terminate an active Contract with zero prior notice if:
  • You breach any clause outlined within these Terms.
  • We detect fraudulent activities, unauthorized resource modifications, or automated system abuse.
  • You supply our UK office with false or fundamentally misleading business records.
  • External third-party software environments, APIs, or global search networks cease to make their platform connections safely accessible to our systems.

10. Intellectual Property Rights (IPR)

• EM99 Ownership: EM99 Technologies and its respective international licensors retain absolute ownership over our base proprietary source code, internal system templates, configuration scripts, automation tools, and administrative testing structures.
• Client Ownership Transfer: Upon the absolute, final financial settlement of all matching project invoices, fees, and tracking changes, the specific front-end design, custom website layout, tailored content, and specialized application code blocks built explicitly for your brand will pass completely into your ownership (or your Client’s ownership).
• Usage License: By transmitting Business Materials, databases, or copy parameters into our staging environment, you grant EM99 a perpetual, global, royalty-free license to parse, edit, translate, and execute those materials solely to fulfill our software production and search optimization duties for your business.

11. Comprehensive Warranties and Limitations of Liability

• System Provision (“AS IS”): Our custom software solutions, AEO strategies, and digital systems are provided to your enterprise on an “AS IS” and “AS AVAILABLE” basis. While we build everything to pristine, modern standards, we do not guarantee that third-party digital networks, merchant portals, or search platforms will remain completely fault-free or continuous for life.
• Third-Party Disruptions: EM99 accepts zero financial or operational liability for execution delays, data packet loss, ranking drops, or configuration drops caused entirely by external third-party service providers. This includes internet host providers, international payment platforms (such as Tabby/Tamara infrastructures), global directory databases, search engine core updates, or external server downtime.
• Financial Liability Cap: To the maximum extent permitted by applicable regional laws, EM99 Technologies shall not be held liable for loss of corporate profits, system data leaks, anticipated savings deviations, emotional or reputational damage, or any indirect or consequential commercial losses. Our total cumulative liability to your business for any actionable claim arising out of this contract shall be strictly capped at the exact financial amount cleared by you to EM99 for the specific service phase during the preceding twelve (12) months.

12. Governing Law & Dispute Resolution

These Terms, along with any contractual or non-contractual claims arising out of our global service delivery, shall be governed by and interpreted strictly under the laws of the United Kingdom. Any legal issues, commercial conflicts, or contract deviations shall first be directed to amicable internal corporate arbitration managed by our UK compliance group. If internal arbitration fails to yield a resolution within forty-five (45) days, the dispute shall be resolved under the non-exclusive jurisdiction of the courts of the United Kingdom, alongside the necessary trade rules governing our target client zones across the UAE and KSA.